WINDOWS

Microsoft Defender SmartScreen During Dialogica Installation

How to verify the Dialogica installer and continue when Windows displays a reputation or app-source notice.

Category: Windows   |    Audience: Windows users and IT    |   Suggested slug: microsoft-defender-smartscreen-dialogica

Before continuing

Use an official source: Download Dialogica from your organization's Dialogica portal or another link provided by Dialogica Support.

Check the publisher: Windows should identify the publisher as Dialogica Inc. The publisher line may also include certificate location details.

Check the file: The filename and version may differ from the examples in this guide, but the installer should be the Dialogica setup executable you intended to download.

Notices you may see

Microsoft Edge: The download is not commonly downloaded or Edge asks you to confirm that you trust the file.

Microsoft Defender SmartScreen: Windows protected your PC when the installer is opened.

Windows app recommendations: The app you are trying to install is not a Microsoft-verified app.

If Microsoft Edge blocks the download

Edge may hold the installer in Downloads until you confirm that you trust the file.

Edge may mark a new Dialogica installer as not commonly downloaded.

Step 1  |  Open Downloads  Open the Downloads panel from the Edge toolbar or press Ctrl+J.

Step 2  |  Open the warning details  Select the warning or its More actions menu. The exact button labels can vary by Edge version.

Step 3  |  Verify the publisher  In the trust pane, confirm that the file is the Dialogica installer and the Publisher identifies Dialogica Inc.

The detailed Edge notice displays the installer name and publisher.

Open the menu next to Delete and select Keep anyway.

Step 4  |  Keep the installer  Open the menu next to Delete and select Keep anyway. Then open the downloaded installer.

If Windows shows 'Windows protected your PC'

This SmartScreen prompt can appear when you open the installer after downloading it.

SmartScreen details should identify Dialogica Inc as the publisher.

Step 1  |  Show the details  If the prompt initially shows only Don't run, select More info to display the app name, publisher, and Run anyway option.

Step 2  |  Confirm the publisher  Verify that the publisher identifies Dialogica Inc. The displayed line may include location information before the company name.

Step 3  |  Continue   Select Run anyway to start the Dialogica installer.

If Windows shows a Microsoft-verified app prompt

This is a Windows app-source recommendation prompt. It is separate from the blue Microsoft Defender SmartScreen screen.

Select Install anyway to continue with the Dialogica installer.

Step 1  |  Confirm the installer source  Make sure you downloaded Dialogica from the expected official source.

Step 2  |  Continue installation  Select Install anyway. You should not need to change the global app recommendation setting.

If the publisher is different or missing

Do not continue: Close the prompt and do not run the installer if Windows shows Unknown Publisher or a publisher other than Dialogica Inc.

Download a fresh copy: Return to the official Dialogica source provided by your organization or Dialogica Support and download the installer again.

Contact support: If the publisher still does not match, contact Dialogica Support. Include the installer filename and a screenshot without confidential client information or work product.

Organization-managed Windows devices

Your IT administrator may block Keep anyway, Run anyway, or Install anyway through device policy. If a required option is unavailable, contact your IT team rather than changing security settings yourself.